HEART FOR YOUTH PRIVACY POLICY

This Privacy Policy outlines how HEART for YOUTH collects, uses, and protects your personal information when you interact with our services and website. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Introduction

This Privacy Policy applies to your use of the following services provided by HEART for YOUTH:

  • The website we operate (www.pdcnv.org/heart-for-youth/).
  • Communication services such as text and call support provided through the HEART for YOUTH program.

We distinguish between users in the following ways:

  • Youth Participants — Individuals who use HEART for YOUTH services for support and crisis intervention.
  • Site Visitors — Individuals who visit our website but do not use HEART for YOUTH services directly.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Data Collection & Usage

HEART for YOUTH collects personal information to provide crisis support, improve services, and ensure user safety. The types of data collected include:

Personal Information Provided by You:

  • Name
  • Contact information (phone number, email, etc.)
  • Details shared during crisis intervention (if applicable)
  • Information voluntarily provided through contact forms or referrals

Information Collected Automatically:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device information

How We Use This Data:

  • To provide crisis support and related services
  • To respond to inquiries and referrals
  • To improve our website and services
  • To monitor and analyze usage for program improvements
  • To ensure compliance with legal requirements and protect user safety

3. Data Sharing Restrictions

No Sharing for Marketing Purposes:
HEART for YOUTH will never share, sell, or distribute your personal information to third parties for marketing or promotional purposes.

No Implied Consent for Marketing:
Our Privacy Policy does not include any clauses that suggest consumers have consented to their data being shared for marketing purposes.

Permitted Data Sharing:
We only share personal information in the following cases:

  • With Service Providers who assist in delivering HEART for YOUTH services (bound by strict confidentiality agreements)
  • In Emergency Situations to ensure safety (e.g., sharing information with 911 or the Mobile Crisis Response Team)
  • To Comply with Legal Requirements (e.g., court orders or mandated reporting laws)
  • For De-identified Data Analysis for program improvement without revealing individual identities
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4. Privacy in Crisis Situations

In crisis situations, HEART for YOUTH may collect sensitive personal information to ensure safety and appropriate resource connection. We comply with all HIPAA regulations and prioritize confidentiality.

  • Legal Guardian Consent: Parental or guardian consent is required for treatment and information-sharing for minors, except when immediate safety concerns necessitate otherwise.
  • Emergency Protocols: If a youth is at immediate risk, we may contact emergency services (911, 988, or the Mobile Crisis Response Team) for intervention.

5. Data Security

We implement industry-standard security measures to safeguard personal information against unauthorized access, disclosure, or misuse. However, no method of data transmission is 100% secure, and we cannot guarantee complete protection.

6. Consumer Rights & Opt-Out Options

Your Rights Include:

  • The right to access your personal data.
  • The right to request corrections to inaccurate or incomplete information.
  • The right to request deletion of your data (subject to legal and safety considerations).
  • The right to opt out of non-essential data collection and communication.

Opt-Out Instructions for Text Communications:
If you would like to opt out of receiving text messages from HEART for YOUTH, simply reply STOP to [Phone Number].

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on our website, and your continued use of our services after updates indicates acceptance of the revised policy.

your information, please see our Privacy Policy.

8. Contact Information

For questions or data requests, please contact:

HEART for YOUTH
Partnership Douglas County
1625 NV-88 STE 104, Minden, NV 89423
(775) 782-8611
info@pdcnv.org