The landscape of resources in and around Douglas County is changing as nonprofits and governments scale back their services to help slow the spread of COVID-19. That’s why we decided to put together a list of community services to help get the people of Douglas County connected to the resources they need.

Financial

SBA Disaster Assistance for businesses and nonprofits– The Governor’s Office of Economic Development (GOED) is assisting the State Department of Emergency Management in determining the impact of COVID-19 on businesses. Click here for more information and the Economic Injury Worksheet Form are available on GOED’s website.

Unemployment– COVID-19 fears are impacting our tourism industry and sending workers home with reduced or no hours. To file an unemployment claim, visit http://ui.nv.gov/ and file for “social distancing”. Because of their high call volume, applicants are being asked to complete the unemployment process online if possible.

Welfare– Nevadans may apply for welfare services through the Department of Health and Human Services’ Division of Welfare and Supportive Services which provides food assistance (SNAP and WIC) cash assistance (TANF), medical and child care assistance through Access Nevada or by calling  (775) 684-7200 for Northern Nevada offices to be connected with a representative. Automated voice instructions are provided in both English and Spanish.

Food

Douglas County School School District will be serving meals (breakfast and lunch) to children 0-18 years old starting Wednesday, March 18 from 9:00 am – 11:00 am at the following locations (for families with at least one student enrolled at the school):

Carson Valley Community Food Closet

Food Vouchers:  Low and no-income Douglas County residents may receive a food voucher issued by Douglas County Social Services or Washoe Tribal Social Services that will provide recipients with once-a-month food assistance to augment their current food supply.  In addition to receiving food once each month, clients may receive a weekly allotment as needed. In collaboration with Douglas County Animal Services, the Food Closet can provide dry or wet – cat or dog food with a monthly food voucher.  *All items are subject to availability.

How to receive: Please complete an application (available to you via Douglas County Social Services or at the Food Closet during regular business hours) and then contact social services directly to obtain a voucher.

The Emergency Food Assistance Program (TEFAP): The Food Closet is a distributor of TEFAP, a Federal program that provides a once-a-month supply of supplemental food to people in need. This is a predetermined list of items and will change monthly.

How to receive: Request TEFAP at the Food Closet once each month any time between 12:30-4:00 pm Monday, Tuesday, Wednesday, and Friday. You must be a Nevada resident and have low to no-income.

Senior Commodities (CSFP): CSFP is a once-a-month supply of supplemental food for people 60 years and older. This is a predetermined list of items and will change monthly.

How to receive: Request CSFP and complete an application in the Food Closet parking lot with the Food Bank of Northern Nevada on the 4th Tuesday of each month from 1:00-1:30 pm. You must be a Nevada resident and have low to no-income.

Douglas County Backpack Buddies Program (BPB): BPB provides weekend food to homeless and in-need students in Douglas County. Students receive a food bag (ranging from 10- to 12-pounds) of non-perishable food for seven meals over the weekend. The Food Closet is currently collaborating with BPB to distribute BPB bags to people with school aged children as requested.

How to receive: Request Back Pack Buddies bag(s) at the Food Closet once each week any time between 12:30-4:00 pm Monday, Tuesday, Wednesday, and Friday. One bag per school aged child.

Dollar General stores will dedicate the first hour of every shopping day to senior shoppers beginning Tuesday, March 17.

FISH Ranchos Family Services has a food pantry available to anybody in need and is a great place to grab other supplies. Diane can also help you get set-up with other services in Douglas County.

Meals on Wheels Drive-Up Pick-Up locations are open from 11:00 am – 1:00 pm at the Senior Center Monday through Friday and are available to Seniors ages 60 and over for a suggested donation of $3 per meal. North County Pick Up is available on Wednesdays and TRE Community Center Pick Up is available on Thursdays. Meals packages consist of 7 frozen meals, snacks, fruits, veggies and milk. (when available)

If you are a Senior who does not drive or can not come in person, a family member, or neighbor can pick up for you.
For more info, please call 775-782-5500 ext. 1

Nevada Women, Infants and Children (WIC) is operating remotely in Carson City and Gardnerville. Please call the main line at 775-887-2190 and leave your name and phone number and a representative will return your call on the same day. For eligibility criteria http://nevadawic.org/for-families/do-i-qualify/

Raley’s in Gardnerville will be offering Senior Essentials Bags for $20. Bags are intended for seniors and at-risk customers in self-isolation or quarantine. Team members will build as many Senior Essentials Bags as they can each night and put them in the front of stores each day at 7:00 am. They will be available to customers each day depending on inventory levels and while supplies last.

The Salvation Army in Carson City will be distributing food boxes from 10:00 am – noon and 1:00 pm – 2:30 pm on Tuesdays, Thursdays, and Fridays and 1:00 pm – 2:30 pm on Wednesdays.

Smith’s in Gardnerville will be open from 7:00 am – 8:00 am on Monday, Wednesday and Friday exclusively for seniors 60 and over who have been identified as the most at risk. Smith’s asks that you please respect these hours if you do not fit into this category. The store will open at 8:00 am for regular customers.

Target on Topsy Lane will reserve the first hour of shopping each Wednesday at stores nationwide for vulnerable guests – including older adults and those with underlying health concerns.

Health Care

Barton Health is offering a COVID-19 Clinical Health Line. If you are experiencing fever, cough, or shortness of breath, call (530) 600-1999

Carson Valley Medical Center opened a screening clinic for patients concerned about their risk for COVID-19 and who meet the CDC criteria for testing. You can reach the COVID-19 Screening Clinic at (775) 782-1508; the clinic will operate Monday – Friday from 8am to 5pm.

Nevada Health Link opened a Special Enrollment Period for qualified Nevadans that missed the open enrollment for the state-based health insurance exchange. The SEP runs from March 17, 2020 through April 15, 2020. Individuals seeking a special enrollment are encouraged to contact the Customer Assistance Call Center between 9:00 a.m. to 5:00 p.m. Monday-Friday at 1-800-547-2927; TTY: 711. The Call Center will extend its hours on Saturday’s and Sunday’s (except for Easter Sunday) from March 21 through April 15 from 10:00 a.m. to 2:00 p.m. PST

Nevada Medicaid urges Nevadans to find out if they are eligible for Medicaid coverage, particularly if they have been recently laid off. Nevadans can check their eligibility for Medicaid and, if eligible, signup for Medicaid and other support services at https://accessnevada.dwss.nv.gov/. Unlike many health insurance programs, eligible Nevadans may sign up for Medicaid coverage at any time – Medicaid does not have special enrollment periods.

Mental Health/Substance Use

Our partners are still offering mental health and substance use services to Douglas County families during this time. Call their offices for the most up-to-date appointment and telehealth information:

Carson Valley Medical Center Behavioral Health Outpatient Clinic: 775-782-1630

Rural Clinics, Douglas (Formerly Douglas Mental Health): (775) 782-3671

Tahoe Youth and Family Services: (775) 782-4202

Family Support Council: (775) 782-8692

Suicide Prevention Network: (775) 783-1510

Moxy Up: 775-790-7022

NAMI Western Nevada also offers a variety of services and resources https://namiwesternnevada.org/

Crisis Call Lines Include:

NV CARE Team: 1-877-283-2437 Telephone Triage open 24/7 CARE Team response hours 9am-6pm 7 days a week, excluding holidays

NV Youth and Family Mobile Crisis Response Team: 1-702-486-7865

If there is a mental health/substance use emergency, please call 911.

Recreation

The Boys and Girls Club of Western Nevada- Carson Valley will be going live on Facebook several times over the next three weeks to provide youth in our community with live programming.

The Douglas County Public Library added a list of additional resources to the eLibrary on the library website to assist students and parents during  school closures. Visit library.douglascountynv.gov/library/additional_resources to learn more

Go on a walk– All of Douglas County’s parks (including Topaz Lake) are open for the public to enjoy. You can still practice social distancing by staying at least 6 feet away from each other.

Transportation

DOUGLAS AREA RURAL TRANSIT (DART) will remain open but will be restricted to scheduled appointments only.  All DART transportation users including seniors or persons with a disability, and who are not already enrolled in the Dial-a-Ride program, are encouraged to contact DART transportation at 775-782-6456.  All transit riders will be required to pass a phone screening. Anyone suspected of having COVID-19 virus and requiring transportation should call 911.

Utilities

Charter Communications (Spectrum) won’t terminate service for residential or small business customers who face difficult economic circumstances related to the coronavirus pandemic. They won’t charge late fees for those customers facing difficult economic circumstances related to the pandemic. For more information, visit their website.

Gardnerville Water will suspend disconnects for non-payments for customers directly impacted by COVID-19. They will also waive late fees for customers who experience financial hardships related to COVID-19 or are unable to pay due to self-isolation. For more information, call (775) 782-2339.

Southwest Gas has a flexible payment option in place to help customers experiencing financial hardships related to COVID-19. Their website and mobile app will give you the ability to manage your account from the comfort of your home without needing to visit their payment offices in person.

NV Energy will suspend disconnects for non-payment for customers directly impacted by this crisis. They will also waive late fees and deposits for customers who experience financial hardships related to COVID-19, or are unable to pay due to self-isolation. Please contact their customer care center at (775) 834-4444 to make alternative payment arrangements if you are directly impacted by the COVID-19 threat.

Click here to view the current Douglas County department closures.

THIS PAGE WILL BE UPDATED AS MORE INFORMATION IS MADE AVAILABLE. IF YOU KNOW OF A RESOURCE THAT IS NOT ON THE LIST, SEND AN EMAIL TO TUNRUH@PDCNV.ORG