The landscape of resources in and around Douglas County is changing as nonprofits and governments scale back their services to help slow the spread of COVID-19. That’s why we decided to put together a list of community services to help get the people of Douglas County connected to the resources they need.
Businesses: non-essential/essential business information
For information and resources, including help with the loan, visit Douglas County Economic Development/Vitality webpage.
Carson Valley Chamber of Commerce
Visit Carson Valley Chamber of Commerce website for more information on COVID-19 business resources (here) or for a list of restaurants available for take out or delivery (here).
SBA Disaster Assistance for Businesses and Non-Profits
Loans are available through the Small Business Administration to assist through the disaster recovery period. For more information and resources, including help with the loan, visit Douglas County Economic Development/Vitality webpage.
Tahoe Prosperity Center
We want to make sure all our residents, workers, non-profit organizations and businesses find the resources they need in the tough times ahead. Click on this link to get the information you need right now.
Eviction Press Release from Governor Sisolak
On March 29, 2020 Governor Sisolak, Attorney General Ford, State Treasurer Conine announced housing stability measures amid COVID-19 public health crisis.
SBA Disaster Assistance for businesses and nonprofits– The Governor’s Office of Economic Development (GOED) is assisting the State Department of Emergency Management in determining the impact of COVID-19 on businesses. Click here for more information and the Economic Injury Worksheet Form are available on GOED’s website.
Claimants are highly encouraged to use the internet to file their UI claims and reserve the phone lines for individuals who are not able or do not have the necessary resources to file online.
Online filing during non-peak hours, such as early mornings, at night or weekends is also highly recommended.
Last names A-K are asked to file on Sundays.
Last names L-R are asked to file on Mondays.
Last names S-Z are asked to file on Tuesday.
Wednesday through Saturday are open for all claim types including weekly filing.
Welfare– Nevadans may apply for welfare services through the Department of Health and Human Services’ Division of Welfare and Supportive Services which provides food assistance (SNAP and WIC) cash assistance (TANF), medical and child care assistance through Access Nevada or by calling (775) 684-7200 for Northern Nevada offices to be connected with a representative. Automated voice instructions are provided in both English and Spanish.
Barton Health is offering a COVID-19 Clinical Health Line. If you are experiencing fever, cough, or shortness of breath, call (530) 600-1999
Carson Valley Medical Center opened a screening clinic for patients concerned about their risk for COVID-19 and who meet the CDC criteria for testing. You can reach the COVID-19 Screening Clinic at (775) 782-1508; the clinic will operate Monday – Friday from 8am to 5pm.
Nevada Medicaid urges Nevadans to find out if they are eligible for Medicaid coverage, particularly if they have been recently laid off. Nevadans can check their eligibility for Medicaid and, if eligible, signup for Medicaid and other support services at https://accessnevada.dwss.nv.gov/. Unlike many health insurance programs, eligible Nevadans may sign up for Medicaid coverage at any time – Medicaid does not have special enrollment periods.
Renters concerned about being able to pay rent can work with their landlord or management company to see what options are available. Many landlords are working with tenants on rent payment flexibility during the shutdown. To qualify for rental assistance, you may need a letter of nonpayment from your landlord. For assistance in paying your rent, contact the U.S. Department of Housing and Urban Development at https://www.hud.gov/states/nevada/renting or https://www.hud.gov/states/nevada/renting/otherprgms. If you need legal assistance with eviction issues, legal aid providers are available on a sliding scale so that you pay what you can afford.
Home Owners that can’t make their full monthly payments should contact their mortgage servicer online, in writing or over the phone. When requesting forbearance, keep in mind that you may receive a quicker response online or by mail, and that you don’t need to prove that you lost your income to qualify. You can consider home refinancing or pursue a loan modification that changes the terms of your home loan. Lenders should not require a lump sum payment at the end of the forbearance period: borrowers with loans guaranteed by Fannie Mae and Freddie Mac are not required to pay all the missed payments at the end of the forbearance period. If the hardship has been resolved, the servicer should work with the borrower to set up a repayment plan, modify the loan so the borrower’s payments are added to the end of the mortgage, or set up a modification that reduces the borrower’s monthly mortgage payment.
Nevada Rural Housing Authority (NRHA) has announced its COVID-19 Emergency Assistance Program, which provides one-time funding to rural Nevada residents experiencing financial hardship due to the COVID-19 pandemic. The program provides financial assistance to qualifying individuals who are falling behind on their rent, mortgage or utilities. The Program also gives financial aid to individuals having trouble paying for groceries and household supplies that are necessary to maintain safety and well-being.
Applicants will need to provide proof of delinquency on housing related payments to qualify for assistance.
NRHA’s Emergency Assistance Programs applicants must reside in a NRHA jurisdiction, which is all Nevada counties except for Clark and Washoe Counties. For more information about NRHA’s Emergency Assistance Programs, including the COVID-19 Emergency Assistance Program, please go here.
Salvation Army can help with rent or mortgage and utility bills due to COVID-19 on a first come, first served basis. Call (775) 887-9120 Ext. 1 to apply.
Mental Health/Substance Use
Our partners are still offering mental health and substance use services to Douglas County families during this time. Call their offices for the most up-to-date appointment and telehealth information:
Rural Clinics, Douglas (Formerly Douglas Mental Health): (775) 782-3671
Tahoe Youth and Family Services: (775) 782-4202
Family Support Council: (775) 782-8692
Suicide Prevention Network: (775) 783-1510
Moxy Up: 775-790-7022
NAMI Western Nevada also offers a variety of services and resources https://namiwesternnevada.org/
Crisis Call Lines Include:
NV CARE Team: 1-877-283-2437 Telephone Triage open 24/7 CARE Team response hours 9am-6pm 7 days a week, excluding holidays
NV Youth and Family Mobile Crisis Response Team: 1-702-486-7865
If there is a mental health/substance use emergency, please call 911.
The Boys and Girls Club of Western Nevada- Carson Valley will be going live on Facebook several times over the next three weeks to provide youth in our community with live programming.
Carson City and Douglas County Trail Guide Get out and enjoy the trails! Just please don’t litter and keep distance between other hikers!
The Douglas County Public Library added a list of additional resources to the eLibrary on the library website to assist students and parents during school closures. Visit library.douglascountynv.gov/library/additional_resources to learn more
Go on a walk– All of Douglas County’s parks (including Topaz Lake) are open for the public to enjoy. You can still practice social distancing by staying at least 6 feet away from each other.
DOUGLAS AREA RURAL TRANSIT (DART) will remain open but will be restricted to scheduled appointments only. All DART transportation users including seniors or persons with a disability, and who are not already enrolled in the Dial-a-Ride program, are encouraged to contact DART transportation at 775-782-6456. All transit riders will be required to pass a phone screening. Anyone suspected of having COVID-19 virus and requiring transportation should call 911.
Charter Communications (Spectrum) won’t terminate service for residential or small business customers who face difficult economic circumstances related to the coronavirus pandemic. They won’t charge late fees for those customers facing difficult economic circumstances related to the pandemic. For more information, visit their website.
Gardnerville Water will suspend disconnects for non-payments for customers directly impacted by COVID-19. They will also waive late fees for customers who experience financial hardships related to COVID-19 or are unable to pay due to self-isolation. For more information, call (775) 782-2339.
Southwest Gas has a flexible payment option in place to help customers experiencing financial hardships related to COVID-19. Their website and mobile app will give you the ability to manage your account from the comfort of your home without needing to visit their payment offices in person.
NV Energy will suspend disconnects for non-payment for customers directly impacted by this crisis. They will also waive late fees and deposits for customers who experience financial hardships related to COVID-19, or are unable to pay due to self-isolation. Please contact their customer care center at (775) 834-4444 to make alternative payment arrangements if you are directly impacted by the COVID-19 threat.
VA Hospital in Reno and its primary care clinics are open but are checking patients for symptoms at the entrances. Many appointments have been changed to telephone.
Make sure to use secure messaging or call their call center at 775-782-5265 to get in touch with your provider. Any veteran with symptoms such as fever, cough, or shortness of breath should immediately contact their local VA facility by telephone if possible.
PenFed Foundation COVID-19 Emergency Financial Relief Program was created to provide financial assistance to all Veterans, active military service members, and those currently serving in the Reserves and the National Guard who are experiencing a financial setback due to the negative economic effects of the COVID-19 pandemic. The grant amount will support 1 month of payment up to $1500 in the following areas:
-Utilities (Electric, Water, Heat)
*All checks will be sent directly to the creditor or landlord after the grant is approved. The Foundation can only support one emergency financial request per household.
THIS PAGE WILL BE UPDATED AS MORE INFORMATION IS MADE AVAILABLE. IF YOU KNOW OF A RESOURCE THAT IS NOT ON THE LIST, SEND AN EMAIL TO TUNRUH@PDCNV.ORG